Thanks for shopping at Andy Pandy!

We are committed to your satisfaction.  If for any reason you are not satisfied with your Andy Pandy product we are here to help.  Please email us at returns@andypandykids.com with your name, order number, and reason for return.

Standard Return Policy*

Returns:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the condition that you received it. We reserve the right to refuse a return that is not in this condition.

You must provide your order number/proof of purchase.

Discounted items are final and cannot be returned or exchanged. For damaged and defective items, a refund will be issued. 

Refunds:

Once we receive your item, we will inspect it and notify you on the status of your return. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying your own shipping.  Shipping costs are non-refundable. If you receive a refund, the cost of shipping may be deducted from your refund.

Damaged in Shipment:

If you receive your product and it has been damaged during shipment, please email us at returns@andypandykids.com right away. Include a description of the damages, and include pictures if possible. Hansen Kids, LLC reserves the right to offer a replacement or issue a refund for the damaged items.

Gift Cards:

Gift cards are non-refundable.

Contact us:

If you have any questions on how to return your item to us, contact us at returns@andypandykids.com 

*We are committed to your satisfaction. If for any reason, you are not satisfied with your Andy Pandy product and you need to make a return that falls outside of our “Standard Return Policy,” please email us and we will do our best to make it right.