We are committed to your satisfaction. If for any reason you are not satisfied with your Andy Pandy product we are here to help. Please email us at firstname.lastname@example.org with your name, order number, and reason for return.
Standard Return Policy*
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the condition that you received it. We reserve the right to refuse a return that is not in this condition.
You must provide your order number/proof of purchase.
Discounted items are final and cannot be returned or exchanged. For damaged and defective items, a refund will be issued.
Once we receive your item, we will inspect it and notify you on the status of your return.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
You will be responsible for paying your own shipping. Shipping costs are non-refundable. If you receive a refund, the cost of shipping may be deducted from your refund.
Damaged in Shipment:
If you receive your product and it has been damaged during shipment, please email us at email@example.com right away. Include a description of the damages, and include pictures if possible. Hansen Kids, LLC reserves the right to offer a replacement or issue a refund for the damaged items.
Gift cards are non-refundable.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org
*We are committed to your satisfaction. If for any reason, you are not satisfied with your Andy Pandy product and you need to make a return that falls outside of our “Standard Return Policy,” please email us and we will do our best to make it right.